We Are
Hiring

Receptionist & Community Resource Assistant

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1. Position Information

Reports To: Social Services Supervisor
Supervises: N/A
Position Type: Full-Time, Non-Exempt
Work Location: Apopka, FL

 

2. About Hope CommUnity Center

Hope CommUnity Center (HCC) fosters diverse and empowered learning communities engaged in personal and societal transformation. Through service, advocacy, education, and organizing, we stand alongside immigrants and other historically marginalized communities to challenge systems of oppression and create pathways toward justice and opportunity. At HCC, we are committed to cultivating a workplace where every individual feels valued, respected, and empowered. Our work is guided by five core values:

• Belonging

• Solidarity

• Integrity & Accountability

• Personal Transformation

• Commitment to Impact

 

3. Position Summary

The Receptionist & Community Resource Assistant serves as the first point of contact for Hope CommUnity Center, creating a welcoming, organized, and professional experience for community members, visitors, volunteers, partners, and staff. This position manages front desk operations, provides basic resource navigation and referrals, coordinates appointments and facility usage, maintains accurate visitor and community data, and supports day-to-day administrative operations across the organization. The Receptionist & Community Resource Assistant plays a critical role in connecting community members to appropriate HCC programs and external resources while helping ensure efficient, responsive, and welcoming office operations.

 

4. What You'll Do

Community Reception & Customer Service (35%)

• Welcome community members, visitors, volunteers, partners, and other guests with professionalism, warmth, and respect.

• Serve as the primary point of contact for walk-in visitors and incoming phone calls.

• Identify community needs and connect individuals with appropriate HCC programs or external community resources.

• Manage visitor flow and communicate with staff regarding appointments and waiting visitors.

• Maintain confidentiality while providing responsive and high-quality customer service.

• Ensure reception areas remain organized, welcoming, and professional.

 

Community Resource Navigation (25%)

• Maintain current knowledge of HCC programs, services, and eligibility or intake processes.

• Maintain an up-to-date directory of external community resources and partner organizations.

• Provide general information about available programs and services and distribute program materials as appropriate.

• Assist community members with accessing services and completing basic intake or referral documentation.

• Maintain accurate records of referrals, walk-ins, appointments, and community interactions.

• Support outreach events, community resource fairs, and other participant engagement activities as needed.

 

Administrative Operations (25%)

• Answer, screen, and route incoming phone calls and inquiries to the appropriate staff member or department.

• Monitor voicemail and distribute messages promptly.

• Schedule appointments and meeting spaces as directed by program staff.

• Coordinate room reservations and shared space usage for HCC locations.

• Sort and distribute incoming mail and other deliveries.

• Create and post signage for building updates, closures, and organizational announcements.

• Maintain filing systems, reception records, and resource materials.

• Assist with data entry and general administrative support for organizational and departmental programs.

 

Office & Facility Support (15%)

• Maintain office supply inventory and submit purchasing requests as needed.

• Coordinate copier maintenance and support for office equipment.

• Generate copier usage reports for Administration as requested.

• Coordinate vendor service requests for office-related maintenance and equipment needs.

• Help maintain clean, safe, organized, and welcoming reception and common areas.

• Support organization-wide administrative projects and other operational needs as assigned.

 

5. What You'll Bring

• Required Qualifications

• High school diploma or equivalent.

• Strong customer service and interpersonal skills.

• Strong verbal and written communication skills.

• Excellent organizational and time-management skills.

• Ability to prioritize multiple responsibilities in a fast-paced environment.

• Ability to remain calm, professional, and solution-oriented when responding to community members and visitors with varying needs.

• Strong attention to detail and ability to maintain accurate records.

• Ability to maintain confidentiality and appropriately handle sensitive information.

• Proficiency with Microsoft Office 365 and standard office technology.

• Ability to learn and effectively use databases, scheduling systems, and other organizational technology.

• Ability to work independently while collaborating effectively with staff across multiple departments.

• Bilingual in English and Spanish.

• Applicants must be legally authorized to work in the United States.

 

Preferred Qualifications

• Associate degree or coursework in business administration, human services, communications, nonprofit management, or a related field.

• At least one (1) year of customer service, reception, administrative, or community-facing experience.

• Experience working in a nonprofit, healthcare, education, or community-based organization.

• Proficiency in Haitian Creole or Portuguese.

 

6. Compensation & Benefits

• Salary Range: $37,440–$44,080 annually ($18.00–$21.19/hour)

• Hope CommUnity Center offers a competitive and comprehensive benefits package, including:

• Medical, Dental, and Vision Insurance

• Employer-paid Life Insurance

• Employer-paid Short-Term and Long-Term Disability Insurance

• 403(b) Retirement Plan with up to a 4% employer match

• 176 hours of Paid Time Off annually, with increased accrual based on years of service

• 21 Paid Holidays, including HCC's year-end office closure in December/January

• Professional Development Opportunities

• Flexible or Hybrid Work options for eligible positions

 

7. Equal Employment Opportunity

• Hope CommUnity Center is an equal opportunity employer committed to fostering a diverse, equitable, and inclusive workplace. We encourage individuals of all backgrounds to apply and make employment decisions without regard to any protected characteristic under applicable law.

 

Contact

• Jochua Cora Santiago, MSOL
  HR Generalist